Terms & Conditions

Terms and Conditions for OSC – Operations Support Company

Effective Date: May 2026

Welcome to OSC – Operations Support Company (“OSC”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website, services, communications, and business interactions.

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Company Information

OSC – Operations Support Company provides a range of professional services, including but not limited to:

Integrated Maintenance Solutions
Facility Management Services
Interior Fit-Out Solutions
Mechanical, Electrical & Plumbing (MEP) Services
Fire & Security Solutions
Infrastructure & Civil Works
Branding & Digital Presence Services
Technical Support and Consultancy Services

All services are subject to separate agreements, quotations, proposals, and project-specific contracts where applicable.

2. Acceptance of Terms

By using our website, submitting inquiries, requesting quotations, or engaging our services, you confirm that:

You are legally authorized to enter into agreements.
All information provided is accurate and complete.
You will comply with applicable laws and regulations.
You agree to these Terms and Conditions.

3. Use of Website

Users agree to use the OSC website only for lawful purposes.

You must not:

Attempt unauthorized access to our systems.
Introduce viruses, malware, or harmful code.
Disrupt website functionality.
Use website content without authorization.
Submit false or misleading information.
Engage in activities that violate applicable laws.

OSC reserves the right to restrict or terminate access to users who violate these terms.

4. Quotations and Proposals

All quotations, estimates, and proposals provided by OSC:

Are subject to change without prior notice.
Remain valid only for the period stated in the quotation.
May require site inspections before final pricing.
Do not constitute a binding contract until formally accepted by both parties.

Additional work requested beyond the agreed scope may result in revised pricing and timelines.

5. Service Agreements

Specific services provided by OSC may be governed by separate contracts or service agreements.

Such agreements may include:

Scope of work
Project timelines
Payment schedules
Service deliverables
Maintenance obligations
Warranty terms

Where a separate agreement exists, its terms shall prevail over these general Terms and Conditions.

6. Client Responsibilities

Clients are responsible for:

Providing accurate project information.
Granting necessary site access.
Obtaining required approvals and permits when applicable.
Reviewing and approving project deliverables promptly.
Making payments according to agreed schedules.

Delays caused by incomplete information or restricted access may affect project timelines.

7. Payments and Billing

Payment terms are specified within project quotations, invoices, or contracts.

Clients agree to:

Pay invoices within the agreed payment period.
Provide accurate billing information.
Settle outstanding balances promptly.

OSC reserves the right to suspend services for overdue accounts until payment obligations have been fulfilled.

Late payments may be subject to administrative fees where permitted by law.

8. Project Timelines

OSC strives to complete all projects within agreed schedules.

However, timelines may be affected by:

Client-requested changes
Site access restrictions
Delays from third-party suppliers
Government approvals
Force majeure events
Unforeseen technical challenges

Estimated completion dates are provided in good faith but cannot always be guaranteed.

9. Intellectual Property Rights

Unless otherwise agreed in writing, all website content and materials remain the property of OSC, including:

Logos
Branding assets
Graphics
Text content
Website designs
Marketing materials
Technical documentation

No content may be copied, reproduced, distributed, or modified without prior written permission.

For branding, website, and digital marketing projects, ownership rights will be governed by the applicable service agreement.

10. Warranties and Service Guarantees

OSC is committed to delivering professional and high-quality services.

Any warranties provided:

Apply only to the services specifically stated in contracts or quotations.
Do not cover misuse, neglect, unauthorized modifications, or external factors.
May require compliance with maintenance recommendations.

Warranty periods and conditions vary depending on the service provided.

11. Limitation of Liability

To the maximum extent permitted by law, OSC shall not be liable for:

Indirect damages
Consequential losses
Loss of profits
Business interruption
Data loss
Loss of opportunities

Our total liability shall not exceed the value of the services provided under the applicable agreement.

12. Third-Party Services

Certain projects may involve products or services provided by third parties.

OSC is not responsible for:

Third-party warranties
Product defects
Service interruptions caused by external providers
Delays outside our reasonable control

Third-party products and services remain subject to their respective terms and conditions.

13. Force Majeure

OSC shall not be liable for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including:

Natural disasters
Severe weather events
Government restrictions
Public emergencies
Labor disputes
Utility failures
Internet or communication outages

Affected obligations will be suspended for the duration of the force majeure event.

14. Termination

OSC reserves the right to suspend or terminate services if:

Payment obligations are not met.
Contract terms are breached.
Misleading information is provided.
Illegal activities are identified.

Clients may terminate services according to the terms specified within the applicable service agreement.

Any outstanding fees remain payable upon termination.

15. Privacy and Data Protection

Use of personal information is governed by our Privacy Policy.

By using our services or website, you acknowledge and agree to our data collection and privacy practices.

16. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts of Saudi Arabia.

17. Amendments

OSC reserves the right to modify these Terms and Conditions at any time.

Updated versions will be published on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised terms.

18. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

OSC – Operations Support Company
Riyadh, Saudi Arabia

Email: info@osc.com.sa
Website: www.osc.com.sa
Phone: +966 53 752 9364

Agreement

By accessing the OSC website, requesting quotations, or using any OSC services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We appreciate your trust in OSC – Operations Support Company and look forward to serving your business needs with professionalism, quality, and reliability.